Legal

Privacy Policy

Last updated: April 30, 2026

1. Who We Are

Explainique is a medical education content licensing platform operated by Explainique ("we", "us", or "our"). We provide animated medical education videos for licensing to clinics, universities, health-tech companies, and pharmaceutical brands.

If you have questions about this policy, contact us at: hello@explainique.com

2. Information We Collect

We collect information in the following ways:

• Account information — When you sign up for a membership, we collect your name, email address, and billing information through our payment processor Stripe.
• Contact form submissions — When you submit a licensing inquiry, we collect your name, email, organization name, and the details you provide about your use case.
• Usage data — We may collect information about how you interact with our site, including pages visited and videos accessed, to improve our service.
• Payment information — All payment data is processed securely by Stripe. We do not store your credit card details on our servers.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your membership account
• Process your subscription payments and send receipts
• Respond to your licensing inquiries
• Send important account notifications such as renewal reminders or policy updates
• Improve our website and content offerings
• Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for their marketing purposes.

4. Third-Party Services

We use the following trusted third-party services to operate our platform:

• Stripe — Payment processing. Your payment details are handled directly by Stripe under their privacy policy.
• Memberstack — Membership and authentication management.
• Netlify — Website hosting and form submission handling.
• Cloudflare — Secure video storage and delivery.

Each of these services has their own privacy policy governing how they handle your data.

5. Cookies

Our website uses cookies to keep you logged in to your member account and to remember your preferences. We do not use cookies for advertising or tracking purposes across other websites.

You can disable cookies in your browser settings, but this may prevent you from accessing your member account.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you cancel your membership, we will retain your data for up to 90 days before deletion, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to withdraw consent at any time
• The right to data portability

To exercise any of these rights, please contact us at hello@explainique.com.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All data is transmitted over HTTPS encryption. Video files are stored in private cloud storage and are only accessible through time-limited signed URLs.

9. Children's Privacy

Our services are intended for business and professional use and are not directed at children under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or sending an email to your registered address. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

hello@explainique.com